FAQ

Trophy & corporate awards questions

Answers to what people ask us most about ordering trophies, medals, corporate awards and engraving. Tap a question to open it.

Ordering & timing

How far in advance should I order trophies or medals?+

As early as you can, especially around end-of-season presentation nights when every trophy shop in Sydney gets busy at once. Get in touch with your event date and we'll confirm realistic timing for your order.

Can I collect my order in person, or is delivery available?+

Both. Most customers collect from their local Sydney Trophy Group store, and delivery across Sydney can be arranged for larger or corporate orders. Ask your local store or the corporate team about options for your order.

Do you handle bulk orders for clubs, schools and leagues?+

Yes, bulk trophy and medal orders for full seasons, leagues and school presentation days are a core part of what every store handles, with consistent pricing and engraving across the whole order.

Custom awards & engraving

Can you engrave names, logos or custom text on trophies and medals?+

Yes. Every Sydney Trophy Group store offers laser, diamond-drag and colour-print engraving in-house, covering names, dates, logos and custom text on metal, glass, timber and acrylic.

Do I need to approve a design before production starts?+

Yes, for custom and corporate orders we design and mock up the award first and get your sign-off before anything goes into production, so there are no surprises on collection day.

Corporate program & the group

Can businesses set up an ongoing corporate awards program?+

Yes, through the Corporate Recognition Program. It covers custom crystal and metal awards, service-milestone recognition and bulk event medals, managed through one Sydney Trophy Group account and one invoice.

What's the difference between a store in the group and a corporate client?+

Every store, starting with Richmond Trophies & Awards, serves walk-in and local customers as usual. The Corporate Recognition Program sits alongside that for businesses, schools and councils who want one account across the whole group.

I run a trophy shop. How do I join Sydney Trophy Group?+

Get in touch through the contact page. Stores in the group keep their own name and workshop, and gain shared standards, shared sourcing and access to the group-wide corporate program.

Still have a question?

Send us the details of your order or program and we'll get back to you directly.

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